Categorizes, routes, and escalates IT support requests automatically with SLA tracking. Resolve tickets faster with intelligent automation.
Link email, Slack, and your ticketing system
Configure who handles which types of requests
Tickets get categorized, routed, and tracked automatically
Auto-categorizes tickets by type and urgency
Sends tickets to the right team member
Monitors response times and escalates when needed
Identifies critical issues that need immediate attention
Sends instant acknowledgment to requesters
Track resolution times and team performance
Handle more tickets with fewer resources.
Improve response times and customer satisfaction.
Streamline employee tech requests.